Last updated October 17, 2026 — this policy describes how we collect, use, and protect your information when you use S&B Manager, and explains your privacy rights.
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service, and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. We collect, use, and disclose your information as described in this Privacy Policy and, where required by applicable law, only where we have a valid legal basis to do so, including your consent where consent is required.
Words whose initial letters are capitalized have meanings defined under the conditions below. These definitions apply whether the terms appear in singular or plural.
For the purposes of this Privacy Policy:
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:
Usage data is collected automatically when using the Service. It may include information such as your device's IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service through a mobile device, we may automatically collect information including the type of device you use, its unique ID, IP address, mobile operating system, the type of mobile browser you use, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Service.
We use tracking technologies, such as cookies, to track activity on our Service and to improve it.
The Company may use personal data for the following purposes:
We may share your personal data in the following situations:
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements and policies. Where possible, we apply shorter retention periods and reduce identifiability by deleting, aggregating, or anonymizing data. Unless stated otherwise, the periods below are maximums, and we may delete or anonymize data sooner when it's no longer needed.
| Data category | Retention period |
|---|---|
| User accounts | Duration of your account relationship, plus up to 24 months after closure to handle post-termination issues or disputes. |
| Application usage statistics | Up to 24 months, to understand feature adoption and service improvements. |
| Server logs (IP addresses, access times) | Up to 24 months, for security monitoring and troubleshooting. |
We may retain data beyond these periods where required by law, to establish or defend legal claims, at your explicit request, or where data exists in backup systems scheduled for routine deletion. You may request information about how long we retain your data by contacting us.
When retention periods expire, we securely delete or anonymize personal data: it is removed from active systems; residual copies may briefly remain in encrypted backups, restored only where necessary for security, disaster recovery, or legal compliance; and in some cases we convert data into anonymous statistics that can no longer be linked back to you, which may be retained indefinitely for research and analytics.
Your information, including personal data, is processed at the Company's operating offices and wherever the parties involved in processing are located. This means your data may be transferred to, and maintained on, computers located outside your state, province, country, or other jurisdiction, where data protection laws may differ.
Where required by applicable law, we ensure international transfers are subject to appropriate safeguards and, where relevant, supplementary measures. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy, and no transfer takes place to an organization or country without adequate controls in place.
You have the right to delete, or request our assistance in deleting, the personal data we have collected about you. Our Service may let you delete certain information directly. You may also update, amend, or delete your information at any time by signing in to your account and visiting the account settings, or by contacting us to request access to, correction of, or deletion of any personal data you've provided.
We may need to retain certain information where we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
Under certain circumstances, the Company may disclose your personal data if required to do so by law, or in response to valid requests by public authorities such as a court or government agency.
The Company may disclose your personal data in the good-faith belief that doing so is necessary to comply with a legal obligation, protect and defend the Company's rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users or the public, or protect against legal liability.
The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee its absolute security.
The Service is not directed to, and we do not knowingly collect personal information from, anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under 16, we will take steps to remove it from our servers as soon as reasonably possible.
Some countries and states set a higher age at which an individual can consent to the processing of their own personal information. Where we rely on consent as a legal basis and the applicable law sets an age higher than 16, we may require the consent of that user's parent or guardian before collecting and using their personal information.
Our Service may contain links to other websites that we do not operate. If you click a third-party link, you will be directed to that party's site. We strongly advise you to review the privacy policy of every site you visit — we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page, and will let you know via email and/or a prominent notice on our Service prior to the change becoming effective, updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes; changes take effect when they are posted here.
S&B Manager operates as a multi-tenant Software-as-a-Service (SaaS) platform tailored for billiards and gaming clubs. Our architecture and data usage policies are designed with strict tenant isolation and data protection in mind:
Each registered club operates in a completely isolated environment ("Tenant"). Data belonging to one club - including player profiles, game sessions, inventory, and staff records - is cryptographically isolated and cannot be accessed by or leaked to other clubs using the S&B Manager platform.
Club Owners (Super Admins) have full control over their club's data. Staff access is managed via secure, role-based PIN codes. Staff members can only perform actions authorized by the Club Owner (e.g., managing tables, initiating games, processing quick sales), and all critical actions are recorded in an unalterable audit log to prevent fraud and ensure accountability.
S&B Manager allows clubs to track game times across various stations (Snooker, Pool, PS5, PC, etc.) and manage customer credit (debts and prepayments). When a customer plays at a club, the club acts as the Data Controller for that customer's data, and S&B Manager acts as the Data Processor. Customer names, contact details, and financial balances are solely used to facilitate the club's billing and operations and are never shared with third parties or used for external marketing.
The platform tracks inventory and quick sales (e.g., snacks, beverages) to provide club owners with accurate revenue reports. This data is strictly confidential and is used exclusively to generate performance analytics for the respective club owner.
If you have any questions about this Privacy Policy, you can contact us at:
Email: [email protected]